Refund policy

Bellari Refund Policy

Our top priority is your complete satisfaction. If you selected a product from our online store but discovered a manufacturing defect upon receipt, we guarantee your right to an exchange or return in accordance with the terms below:

1. Dissatisfaction with the product: Within 7 (seven) calendar days of receipt.

2. Defective product: Within 30 (thirty) calendar days of receipt. (For defects such as damaged glass or display screens, visible scratches, or missing parts, the customer is entitled to claim the warranty provided they contact us within a maximum of 24 hours of receipt and submit photos of the received package. If the customer contacts us after the 24-hour window, the issue will be attributed to misuse.)

Please note that the first step for an exchange or return is to notify our Customer Service Department.

Our team will instruct the customer on how to proceed with the product return.

For returns due to dissatisfaction:

The product must show no signs of use; for watches, this means no links have been removed from the bracelet for sizing. The product must be shipped exactly as received, including the original packaging (postal packaging with the shipping label); otherwise, the refund or exchange will not be processed.

Once we receive the package, we will inspect it to confirm that it meets all return conditions. Following confirmation, our Customer Service Team will contact you, and you may choose between:

1. Exchanging it for any other product currently in stock.
2. Receiving a refund for the amount spent on the products (we do not refund shipping costs if the delivered product is the correct model and is in perfect condition).

Warranty:

All products in the store come with a 30-day warranty, effective from the date of receipt. To claim the warranty, the customer must send us a video (up to 1 minute long) demonstrating the issue; the video must also show the packaging of the received product (including the shipping packaging and label)—showing the packaging in the video is mandatory.

Alternatively, the customer can provide proof of the defect by sending photos that clearly show the issue, ensuring the product packaging is visible in the photo.

Note: Bellari does not provide technical support services, nor do we have authorized service centers. If you have further questions, please contact our team, and we will provide all the necessary support.

IMPORTANT:

Our warranty does not cover cosmetic damage occurring after the device is purchased from our company, such as broken or cracked screens, among other similar issues.

The warranty also does not cover:

Liquid damage—such as dropping the product in water or submerging it; although some products are water-resistant, there are specific limits that vary by product;

Damage caused by attempted repairs or modifications to the device by you or third parties;

Improper use of accessories;

Failures or damage resulting from normal wear and tear—for example, screen scratches from use or oxidation caused by the user's high uric acid levels;

Acceptable reduction in battery life;

Tests performed to verify product durability, such as testing the resistance of the watch glass or water resistance, among others.

The Bellari Team.