Shipping policy

Bellari Shipping Policy

The products featured in our store are shipped by our international suppliers directly to the address provided at checkout when the order is placed.

Our "Free Shipping" option (at a cost of R$0.00) takes 5 to 15 business days for delivery (after the product has been shipped), depending on the location.
Products are dispatched within 3 to 6 business days following payment confirmation in our system.
We provide a tracking code so customers can monitor the delivery progress of their orders.
Please note: In certain cases, the delivery timeframe may be extended by a few additional business days due to delays, strikes, holidays, periods of high postal volume, or other situations beyond our control.

Logistics and Processing:

You will receive your tracking code via email and the contact method provided at the time of purchase. The tracking code will be sent within 3 business days of payment confirmation.

It is important to inspect the products upon delivery; please refuse the shipment if the packaging is not in good condition or shows signs of damage. In such cases, notify our Customer Service team immediately.

Please note that products arriving in Brazil first pass through customs inspection in Curitiba before proceeding to their final destination cities.

Deliveries are handled by the postal service (Correios). However, in certain situations—such as the recipient being absent or delivery restrictions in the area—the postal service may leave a notice instructing you to pick up the package at the branch nearest to the provided address.

If your order contains two or more items, they may be shipped separately, and a unique tracking code will be issued for each item.

As these are international shipments, tracking information may not appear on the website for 5 to 10 business days after the tracking code is issued. The postal service is responsible for any damage occurring during transit.

Buyers must verify the delivery address before confirming their purchase; the customer bears full responsibility if the product is returned due to an incorrect address or insufficient delivery details. If a delivery attempt by the postal service is unsuccessful, the package will be held at the local branch for pickup; if not collected, it will be returned to the sender abroad.

If you have any questions regarding timeframes, our team is available to assist you via the website's support channels or by email.

By making a purchase, the customer agrees to the terms and conditions established by Bellari.